THE Competition and Consumer Protection Commission (CCPC) has cautioned traders and service providers to ensure they adhere to fair trading practices while offering Black Friday deals. 

The Commission says this is in line with the provisions of the Competition and Consumer Protection Act.

The Commission has noted with concern the deceptive practices, among them fake discounts, employed by certain traders to exploit unsuspecting consumers.

CCPC indicates that consumers have raised concerns over some traders offering fake discounts, disclaimers aimed at avoiding liability, misleading promotional deals, hidden charges, unfair terms, as well as the sale of defective and expired products. 

This was contained in a statement issued to ZANIS by CCPC Senior Public Relations Officer Florence Zaza. 

“These traders entice customers with seemingly attractive promotions, creating the illusion of special reduced prices to lure them into purchasing goods or services,” Ms Zaza said. 

She has since warned of stern action against those who will be found wanting, adding that this is meant to safeguard consumer rights as well as foster a fair and transparent trading environment. 

Ms Zaza has also advised consumers to exercise caution as black Friday approaches in order to avoid falling prey to unfair trading practices.

She has further advised consumers to obtain and safeguard their proof of purchase such as receipts, warranties, and guarantees, as these documents are essential for redress and investigations in cases of disputes. 

ZANIS reports that Black Friday is observed once every November, annually. During this period, businesses offer special discounts to consumers. 

And Ms Zaza has disclosed that the commission received over 45 complaints in 2023, related to alternative energy products, including no-refund disclaimers, defective goods, and misleading information about solar pack voltage capabilities. 

She has called on traders to provide accurate product details and ensure goods are in proper condition to help consumers make informed decisions. 

Meanwhile, the CCPC has received reports of some businesses submitting false information to the Payroll Management and Establishment Control (PMEC), resulting in illegal deductions from civil servants’ salaries. 

Ms Zaza says the Commission is concerned and is taking steps to address the matter as it is a violation under the Act.